Website Privacy Policy
This Privacy Policy explains how Lucy Ann Retreats collects, uses, and protects your personal data when you visit our website.
1. Information We Collect
We collect information to provide a better experience and manage our retreat enquiries.
- Personal Data: Name, email address, phone number, and any details you submit via contact or booking forms.
- Automated Data: IP address, browser type, operating system, and pages visited.
2. Google Analytics and Cookies
This website uses Google Analytics to track and analyse website traffic.
- Tracking: Google Analytics uses cookies to collect anonymous information about how you use our site.
- Data Collected: Time of visit, pages viewed, and the website you visited before coming to ours.
- Anonymisation: IP anonymisation is enabled to protect your identity.
- Opt-Out: You can prevent Google Analytics from recognising you by disabling cookies in your browser or using the Google Analytics Opt-out Browser Add-on.
3. How We Use Your Data
We use the collected information for specific, limited purposes:
- To respond to your retreat enquiries.
- To process your retreat bookings.
- To improve our website performance and user experience.
- To send marketing emails, only if you explicitly opted in.
4. Data Sharing and Third Parties
We value your privacy and do not sell your data.
- Service Providers: We share data with Google Analytics solely to analyse website traffic.
- Legal Requirements: We may disclose data if legally required by law enforcement or government authorities.
5. Data Security
We implement appropriate technical security measures to protect your personal information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights (UK GDPR)
As a UK resident, you have rights under the UK GDPR regarding your personal data.
- Access: You can request a copy of the data we hold about you.
- Correction: You can ask us to change incorrect information.
- Erasure: You can request that we delete your personal data.
- Withdraw Consent: You can opt out of marketing emails at any time.
7. Contact Us
For any questions regarding this Privacy Policy or your data, please contact us at hello@lucyannretreats.com.
Data protection concerns and complaints
If you are concerned about how Lucy Ann Retreats collects, uses, stores, corrects or deletes your personal information, you can contact us directly so we can look into it.
You can raise a data protection concern by emailing hello@lucyannretreats.com or by using the complaints form on this website and choosing “Data protection / privacy”.
When you submit a complaint or data protection concern, we may collect your name, contact details, complaint details, related booking or enquiry information, internal notes, status updates and outcome information. We use this information to review, investigate and respond to your concern.
We will handle data protection complaints fairly and keep a record of the complaint, our response and any action taken. If you remain unhappy with how your personal information is handled, you can also contact the Information Commissioner’s Office.