Care & Accountability
Complaints & Data Protection Concerns
If something has not felt right, or you have a concern about how your personal information has been handled, please let us know so we can review it carefully.
Customer complaints
Use this for concerns about bookings, payments, cancellations, refunds, communication or your retreat experience.
Data protection concerns
Use this for concerns about personal information, privacy, data deletion, correction, email records, consent or how your details have been used. Please choose “Data protection / privacy” as the type of concern.
How we handle your concern
We will use the details you provide to review, investigate and respond to your concern. Complaints are logged securely in the admin area with a reference number, status, internal notes and outcome so we have a clear record of how it was handled.